FAQs

How do I find my soldiers photos on www.FtJacksonPhotos.com?

Your Soldier In Training is photographed by our professional photographers upon reception to Ft. Jackson's Initial Receiving Branch (IRB). We receive these images within a few weeks after your SIT's BCT start date, select the best image from the session, and begin to process and edit them. We do not post these images to any website. OCP Portrait Proofs can be requested by sending an email to Support@FtJacksonPhotos.com. We do not provide proofs of AGSU (Dress Uniform/Pinks and Greens) or Platoon Photos. Please include the information below in your OCP Portrait proof request.

When selecting products, use the drop down menus to choose the Company, Battalion, Regiment, Platoon and select the Graduation Date of your SIT. Please use your SIT's legal name and not any nicknames or abbreviations (nicknames and abbreviations are acceptable on customizable prints in the free text fields for those products).

To locate images of your SIT's unit in Drills and Field Training Exercises (FTX) please visit our Military Activity site www.BasicTrainingPhotos.com.

How do I find out my soldier’s Company/Battalion/Regiment name & number?

That information will come from your soldier in training (usually in the form of a phone call or letter home). As the photography company on base, we are not provided with individual information.

We do not catalog units by their nicknames/mottos so the correct company, battalion, infantry regiment, platoon and grad date will be needed to place an order.

If your SIT was transfered or recycled at any time during training, we recommend learning which platoon they were photographed with, using that information when ordering, and visiting our FAQ page prior to ordering. Please include the information regarding the Unit changes in the notes of your order at the cart.

Can you tell me what my soldier ordered on base to avoid ordering duplicates?

We are unable to provide personal information of any kind about your soldier. We always recommend communicating with your soldier prior to ordering. You can also view the list below to avoid ordering duplicates.

What products do you offer both online and at Fort Jackson?

On base your SIT can order: 

2- 8x10, 2-5x7, 16 Large Wallets - with an 8x10 Calendar

In our online store you will see our packages that include a similar size configuration of 2 -8x10, 2-5x7, 4-3x5, and 8 wallets. 

The 8x10 Unit Group Photo - The same product but offered on the base as 11"x14" only.

The Video Yearbook Slideshow USB that can be purchased on base contains the same content as our Recruit Training Slideshow USB Flash Drive that can be purchased on FtJacksonPhotos.com.

The Calendar can be purchased on both the base and the website. This product is also included in the package your trainee can purchase through our base office.

All other products available online cannot be purchased on base.

Can I ship my order to my SIT at Fort Jackson?

We DO NOT recommend having your order sent to your trainee at Fort Jackson. Some items may not be available or arrive and process through Fort Jackson until your trainee has already moved on. Also, Drill Sergeant's limitations on items allowed can result in packages being returned. WE ARE NOT RESPONSIBLE TO REPLACE ORDERS THAT HAVE BEEN SHIPPED TO FORT JACKSON AND ARE RETURNED AS UNDELIVERABLE. If your order is returned to us, we may require additional shipping and handling fees to re-ship your order to a deliverable address.

My Soldier started in one company (battalion/infantry regiment/platoon, etc) and then transferred to another because of an injury or issues associated with Covid-19. What set of information should I provide? 

We recommend using the most current information when placing your order. Please note: If your soldier has been transferred at any time in BCT and your order contains the Unit Group Photo 8" x 10" or a package that contains the Unit Group Photo 8" x 10", we recommend communicating with your soldier to learn which Unit/Platoon your soldier was photographed with before ordering and use those credentials when placing your order. We are not responsible for the cost to replace and ship the Unit Group photo if the print we sent was for the Unit submitted with your order.

If your SIT was transfered or recycled at any time during training, we recommend learning which platoon they were photographed with, using that information when ordering, and visiting our FAQ page prior to ordering. Please include the information regarding the Unit changes in the notes of your order at the cart.

How do I place an order?

Select your item(s) and be sure to include your SIT's Legal Name, Company, Battalion, Regiment, Platoon and Graduation Date in the fields on the product page. We need all of this information to locate and create prints & other customized items that include the photos of your SIT. 

How long does it take to fulfill my order?

We typically photograph your SIT within the first phase of reception at Fort Jackson. We then edit/process these images which can take up to 3 weeks from reception. Once an order is placed and an image is finalized, we create the prints, slideshows, and other products which can take up to 3 weeks from your order date. (The Recruit Training Slideshow and the Unit Platoon Photo may ship after graduation.)

Although most orders will ship within 3 weeks from order date, delays in photographing have become common due to Covid 19. We are working through these Covid 19 setbacks to ship orders no later than 1 week after graduation whenever possible.

You will receive an email with a tracking number when your order has left our facility. We ship via USPS which takes 3-7 business days from shipping date. 

Delays due to COVID-19 illness and policies on base have become common. This applies to both portraits and action photos found on BasicTrainingPhotos.com. We do our best to take photos of all SITs and all activities, however, with Ft. Jackson's COVID-19 policies we are sometimes limited to the frequency, access to activities, and dates we are able to photograph your SIT. Our Recruit Training Slideshow USB Flash Drives feature photographs of SITs during training as well as their portraits. Although we do our absolute best to get images of all recruits in action, the possibility of not capturing your recruit on camera still exists. You can see the activity photos we use on our Slideshow USB Flash Drive of your recruit in action on our Military Action website, BasicTrainingPhotos.com.

I can't select my Soldier's Graduation date from the Calendar on the product pages?

We are only able to fulfill orders for 9 months after graduation. If you cannot select the Month, Day, and Year of your Soldier's graduation date, we cannot fulfill your order.

Do I have to wait until Graduation to place my order?

No, as soon as you know your SIT's Unit credentials you can place your order. We may not be able to fulfill certain orders or portions of orders until close to or after graduation but we can process the order at any time.

I've heard of other families of SITs from my SIT's Unit have received their orders, where is my order?

Turnaround times for orders are unique for each order and dependant upon many factors. These factors include OCP reception photo session schedules, order date, graduation dates, products/packages in an order, production schedules, etc. We do not send updates as orders are being produced, however, we will always send an email when orders have been shipped from our facility.

You can also view the current status of your order by clicking "View Your Order" in your original Order Confirmation Email. This Order Status page will always include real time information on your order status even if our emails cannot reach you for any reason.

How do I check the status of my order?

We do not send updates as orders are being produced, however, we will always send an email when orders have been shipped from our facility.

You can also view the current status of your order by clicking "View Your Order" in your original Order Confirmation Email. This Order Status page will always include real time information on your order status even if our emails cannot reach you for any reason.

I've ordered or sent a question to support with my HOTMAIL, OUTLOOK, MSN, or LIVE email address and haven't received a confirmation/response?

Due to the spam settings that Hotmail.com, MSN.com, Live.com and Outlook.com servers use, we are unable to successfully correspond with email addresses from these domains. These messages can also be sent to Spam or Junk folders. Please check there and mark our emails as "This is not junk/spam". We recommend using an alternate email address not provided by microsoft domain servers if possible when placing orders and corresponding with our team. It is also possible that you have misspelled your email address when placing an order or when using our website's contact form. Please email support@ftjacksonphotos.com to update your email address for your order.

I found images of my SIT on BasicTrainingPhotos.com. How do I order prints of these images?

We do not create prints of activity images found on BasicTrainingPhotos.com. Once subscribed, you can download images for personal use.

I'd like to cancel my order.

Cancellations must be made within 5 days of order placement for a full refund. Once your order has shipped we cannot refund/cancel until the complete order is returned to us.

I'd like to order items of 2 or more different soldiers or order products of 2 or more different units?

Each order can only refer to 1 soldier or 1 unit's credentials. To order for multiple soldiers or units please place a separate order for each soldier or unit. 

My order contained a Recruit Training Slideshow USB Flash Drive and/or Unit Group Photo and I did not receive these items with my prints?

Because the Slideshow productions are not finalized until the end of a cycle, we may ship this product after graduation. Due to scheduling, the Unit Group Photo may also ship after graduation.

I received my Recruit Training Slideshow USB and can't access the photos?

The Slideshow USBs do not contain individual image files. Individual images cannot be pulled from the Slideshow USB. The Slideshow production is a single MP4 or M4V video file that can only open/play on devices that support video playback. 

Do you service AIT?

Unfortunately, we do not photograph AIT, we only capture Basic Combat Training (BCT).

How long do you archive photos and fulfill orders?

We are only able to archive photos and fulfill orders for up to 9 months from graduation date.

Do you provide a digital download option?

At this time we do not offer digital downloads for any of our portrait products found on ftjacksonphotos.com. To view and download action images of your soldier in training's unit at Fort Jackson, visit BasicTrainingPhotos.com and register for an account.

Are the prints offered on FtJacksonPhotos.com of my SIT in OCP (camo) uniform?

Yes, we only offer prints of trainees in their OCP (camouflage) on FtJacksonPhotos.com. Please refer to the product photos on our product pages for examples.

I'd like to order prints of my trainee in Dress Blues?

At this time we do not offer prints of trainees in their Dress Blues on ftjacksonphotos.com. These print packages are available exclusively to your SIT only and these packages must be requested at reception and purchased by your SIT at their Unit's Sale Day from our parent company, Leonard's at Fort Jackson.

My Ft. Jackson Warrior Print has the wrong name/typo under my soldier's image?

The My Fort Jackson Warrior Print includes the soldier's name under their portrait, printed on two lines. We provide fields that allow our customers to enter a name how they would like it displayed on these top and bottom lines with a limit of 18 characters in each field. The exact characters that are entered in the provided fields will print exactly as they are entered in these fields upon ordering. If you enter incomplete or inaccurate information, we are not responsible for the cost to replace this print.

Do you photograph all soldiers and all activities/field training exercises for a unit that are then included in the Recruit Training USB Slideshow?

 No. We do our best to photograph as many soldiers and activities as we can within the guidelines set forth by Ft. Jackson, however, we cannot guarantee to capture images of all soldiers and/or all activities of each unit.

Do you sell Unit Cyclebooks/yearbooks online?

We do not sell cyclebooks online. Your soldier will have to order this through Leonard's at Fort Jackson. You are welcome to email Ft.Jackson@Leonards.com for more information about cycle books.

 Will my order that was placed in December arrive before Christmas? 

We cannot guarantee Christmas delivery due to delays we are experiencing stemming from Covid 19 policies & restrictions on base as well as shipping delays that have been occuring.

My SIT graduates in December, can I receive my order by Christmas? 

We cannot guarantee Christmas delivery due to delays we are experiencing stemming from Covid 19 policies & restrictions on base as well as shipping delays that have been occuring.

Do you provide tracking information to track my order once it has shipped? 

Your tracking number will be sent to the email provided with your order once your order has been printed, packaged, and scanned to ship from our facility. 

Please allow 24 Hours for your tracking number to be activated by the carrier once you receive your Shipping Confirmation email.